Service & Support
Our service is not only to provide high-quality products but also to provide you with comprehensive technical support and a service guarantee. Whether it is project implementation, equipment maintenance or after-sales service, we will work with you to ensure that your park project runs smoothly and brings the best experience to tourists.
Your Support Center
We provide 7X24 hours online service.
When issues arise, we troubleshoot via Whatsapp or Wechat, handling software problems remotely or replacing parts.
You can make a technician appointment for online service at any time.
JAMMA Service
The warranty period is 12 months and starts from the delivery date agreed in the contract.
When there is any issue, our after-sales experts will guide customers to check and solve the problems.
Frequently Asked Questions
Standard and other
What is the delivery time?
Usually the production period of our products is 20 to 25 days, it will be a little different according to the quantity of products you order. All products need to go through our strict quality inspection before shipment. After they are tested, we will ship them to you at the first time. For products in stock, we usually ship within 3 days.
How will it be transported?
For large items, we usually use sea freight, while for small items, we use air freight or services like DHL, FedEx, or UPS. We can also accommodate specific shipping methods based on your requirements.
Are you an amusement park equipment manufacturer?
Yes. We have our own production factory, which is located in Guangzhou, China, covering an area of over 2,000 square meters. With our professional production team, we are able to ensure high quality and on-time delivery of our products. All products have undergone rigorous testing and quality inspection. You are welcome to visit our factory.
Product details
Can I customize the number of seats of 5D cinema?
Yes, we generally have options for six, nine, eighteen, twenty-four, and thirty-six seats, and the quantity of seats also can be customized.
What is the difference between 5D and 3D?
The visual of 5D cinema is the same as that of 3D, compared to 3D, it adds motion simulation and special effects, which are not available in 3D.
Get in Touch With JAMMA
Would you like to learn more about indoor & outdoor playground equipment?
We would be happy to help you and find the best solution for your needs.
