Service & Support
Our service is not only to provide high-quality products but also to provide you with comprehensive technical support and a service guarantee. Whether it is project implementation, equipment maintenance or after-sales service, we will work with you to ensure that your park project runs smoothly and brings the best experience to tourists.
Your Support Center
We provide 7X24 hours online service.
When issues arise, we troubleshoot via Whatsapp or Wechat, handling software problems remotely or replacing parts.
You can make a technician appointment for online service at any time.
JAMMA Service
The warranty period is 12 months and starts from the delivery date agreed in the contract.
When there is any issue, our after-sales experts will guide customers to check and solve the problems.
Frequently Asked Questions
Product details
Does the soccer simulator configuration include the curtain?
Yes, a 4-meter-wide, 3-meter-high projection curtain is included.
What are the special effects in a 5D cinema?
JAMMA 5D cinema has special effects such as water spray, smoke, bubbles, snow, lightning and so on, which allows it to provide a realistic and immersive experience.
What is the difference between 5D and 3D?
The visual of 5D cinema is the same as that of 3D, compared to 3D, it adds motion simulation and special effects, which are not available in 3D.
Standard and other
What is the delivery time?
Usually the production period of our products is 20 to 25 days, it will be a little different according to the quantity of products you order. All products need to go through our strict quality inspection before shipment. After they are tested, we will ship them to you at the first time. For products in stock, we usually ship within 3 days.
Do you offer a customized service?
We can provide logo customization service for all of our products. For certain products, we can also support customization of sizes and game content. If you have any product customization requirements, please contact us and we will confirm the details with you.
Get in Touch With JAMMA
Would you like to learn more about indoor & outdoor playground equipment?
We would be happy to help you and find the best solution for your needs.
